Refund Policy — NucleusKeywords

NucleusKeywords provides digital, non‑tangible services. Because access and value are delivered instantly, refunds are limited. Please read this policy carefully before purchasing.

Contact Customer Support

Most issues can be resolved quickly. Email us at support@nucleuskeywords.com and our team will respond within 24–48 hours.

Eligible Refund Situations

Non‑delivery: If credits or access were not delivered due to a system error and we cannot restore access within a reasonable timeframe. Claims must be made within 7 days of purchase.
Service not as described: If the purchased package materially differs from its description on the Pricing page. Claims must be made within 7 days of purchase and include details/screenshots.

Not Eligible

Change of mind after credits have been used or accessed.
Performance expectations that were not stated in our materials.
Issues caused by internet/connectivity or device/browser setup.

How Refunds Are Processed

Approved refunds are issued via the original payment method by our payment processor. Processing times may vary by provider and bank.

Questions